How Do Restoration Companies Document Work for Insurance?

The pros start by photographing the damaged areas from multiple angles. They capture wide shots of the room and close-ups of water stains, soaked carpet, or warped wood. These photos show the extent of the damage before any work begins.

Moisture meters and thermal imaging cameras help the pros record hidden wetness inside walls or under flooring. They take readings before, during, and after drying to track progress. This data provides a clear record of where water traveled and how long it took to dry.

• Date-stamped photos of each room
• Moisture readings from walls and floors
• Thermal images showing hidden damp spots
• Video walkthroughs of the damage
• Written notes on affected materials

When personal items get damaged, the pros list each one, describe its condition, and photograph it. They note whether an item can be cleaned or needs to be thrown away. This inventory helps you and your insurance company value the losses.

For items that can be restored, such as furniture or electronics, the pros record the cleaning methods used. This shows your insurer that the items received proper care. Keep a copy of the inventory to compare with your own list of belongings.

You should keep your own records alongside the pros' documentation. Save all receipts for any out-of-pocket purchases, like new towels or a hotel stay. Take your own photos before the pros start, even if they take theirs, as a backup.

Write down the names of the pros you spoke with and the dates they worked. If you live in Bellingham, keep your shutoff valve location written down for future emergencies. Having your own notes makes it easier to track the process and answer questions from your insurance company.